BIM Services

What is BIM (Bilingual IT Managed) Services?

ISF NET’s BIM Services are high-quality, customizable IT infrastructure solutions.
Working closely with our clients, we design, plan, and build systems that best meet their needs.
We respond quickly to our client’s ever-changing situations.

Global Offshore Solutions

– Remote System Construction Support

  • Delegated operation of cloud endpoint security products
  • Patching of Linux servers
  • Routine server maintenance
  • Checking whether a vulnerability is applicable or not
  • Delegated inquiries to product vendors
  • Linux server construction

– Project Management & Pre-sales Services
(Solutions Sales Support)

  • PM (Project Management)
  • Network/Security solutions pre-sales

– Multilingual Help Desk
(Japanese, English, Korean)

  • Call alert acceptance
  • Application knowledge base, manual-based responses
  • Device-based OS fault isolation
  • Escalation support
  • Server/Network failure points isolation

On-site Dispatch Services in Japan

– Onsite Operations Support

  • Hardware Support
  • L1 and L2 support
  • IMAC/D support
  • Kitting (Installation)
  • System monitoring, operation, and management

– Scheduled On-site Support

Scheduled visits provide customers with peace of mind.
Support is customizable and available from 2 days a week

– Ticket-based On-site Support

On-site support in response to an issue.
The scope and contents of the support depends on the client’s environment and requirements.

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