Case Studies

After-hours Bilingual IT Helpdesk

2022/7/27 (Update:2023/4/24)

  • Infrastructure Engineer

PTS Japan K.K.

PTS Japan K.K. had a vacancy in a project for a foreign customer. Also, they were looking for a partner who can support overtime work in Japanese and English. We satisfied PTS Japan K.K. by offered bilingual (English + Japanese) engineers and off-hours support desks.

Background : Looking for resources for global IT SupportProjects during after-hours
Solutions : Off ering After-hours Bilingual Services
Results : Maintaining IT Support Projects during after-hours

1, We were looking for a service vendor who could speak English.

We provide bilingual IT consulting and support in Japanese and English, but there was a vacancy in a project for a foreign customer.

We were also looking for a company that could support us because we had to do overtime work in Japanese and English at the support desk of another foreign client.

We were looking for a service vendor who could speak English.

2, High Level Bilingual Support

As for the vacancy, ISF NET quickly offered bilingual (English + Japanese) engineers. Since they had a good personality, good language skills and technical skills, we decided to assign ISF NET engineers.

In addition, we also have decided to introduce an ISF NET support desk that is able to support out of our business hours on weekdays and on Saturdays, Sundays and national holidays.

3, Expanded Projects by High Customer Satisfaction

Thanks to the high level of bilingual service delivery, we were evaluated by customers and increased 3 employees from ISF NET by replacing them with our support team members.
We are also able to respond to customer’s requests by allowing them to respond to off-hours support desks.

4, If you don’t have enough resources for bilingual services, contact ISF NET.

We are very satisfied with the detailed implementation of both ISF NET’s sales and help desk services.

We mainly handle a wide range of projects and consulting, not only IT but also AudioVisual, office design and construction, data center construction and removal, etc., and are in need of bilingual support in these fields. We would like to have ISF NET’s support in the future when we lack resources or have difficulty providing services only in-house.