NICHIEI INTERNATIONAL INCORPORATED
Nationwide maintenance or onsite was the challenge NICHIEI INTERNATIONAL INCORPORATED were facing. With our dispatch services from Sapporo to Okinawa, we were able to meet their needs. Our tailored consulting services can enhance your company strength, rather than solving their problems.
Background: Our company’s challenge was nationwide maintenance or onsite services, prior to the contract with ISFNET.
Key Factor:We were able to not only improve our services, but also elevate the quality of services by creating our new values while running together with our requirements. Consultation by ISFNET was one of the main key factors we chose from other companies.
Results:ISFNET’s strength is in outsourcing such as kitting service, maintenance, operation, or security which allows us to consistently consult with ISFNET and as a result lead to the solution.
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We were often receiving onsite requests from foreign customers; however, during the time when onsite requests occur simultaneously outside of Tokyo, we were unable to support ourselves.
At ISFNET, you are able to search for a new company’s values with their consultation. ISFNET was able to understand our request which enabled us to provide new values to our customers. It’s like a process of creating a new value to enhance our company strength rather than selecting from the existing options.
Moreover, the number of companies such as ISFNET, which are capable of onsite services and also flexible services, are fading. And so we are highly counting on the service they provide, which focuses on consultation.
There are many challenges for operation within the company. The IT team is just as busy as usual, they don’t have time to deal with operations when companies implement new systems. But ISFNET’s service makes it possible to solve those issues.
I am highly relying on their services and I always receive positive responses from the team. Beyond our expectation, ISFNET is very helpful in handling PC kitting service and operation/maintenance/security services.
We hope that ISFNET will establish their global goals. Currently, the IT industry is progressing more outside Japan. With their strength in extensive support services, I am wishing ISFNET to expand more cases in foreign countries.