Managing an internal multilingual IT department can be costly and resource intensive. This is especially true if you have worldwide locations working in different languages.
The ISFNET Multilingual solution provides global support.
ISFNET offers fast and efficient incident diagnosis, management and resolution. We have specialized onsite engineers for issues that can’t be dealt with remotely. Our services are Fast, Friendly and Cost Effective. ISFNET can also meet your international help desk needs by providing support in Chinese, English, Japanese and Korean language to end-users.
End-user calls our multilingual helpdesk number with their issue.
Our support engineers will diagnose the problem and then issue and open a ticket. The help desk move to resolves the issue remotely or escalate it to an onsite engineer in case the issues remains unresolved.
Engineers are deployed to assist the client/user. Our Flexible service levels allow clients to prioritize incidents and reduce costs.
The onsite Engineer resolves the issue and updates the ticket.
Each incident is tracked from the opening of the ticket to when it is closed. The client has the ability to check the status of a ticket anytime. Client is notified as soon as the issue is resolved.
ISFNET provides high-quality effective IT business solutions at all levels for companies that are expanding globally.