Bilingual IT Support

Fast, Friendly and Cost-Effective Services

Managing an internal Bilingual IT department can be costly and resource intensive. This is especially true if you have worldwide locations working in different languages. ISF NET’s bilingual solutions provide global support. ISF NET offers fast and efficient incident diagnosis, management and resolution, with specialized onsite engineers for issues that can’t be dealt with remotely.

ISF NET can meet your international help desk needs by providing support in English and Japanese to end-users.

Service Elements

  • Call Answering: End-user calls our bilingual helpdesk number with an issue.
  • Issue Diagnosis: Our support engineers diagnose the problem and open a ticket.
  • Issue Resolution: The help desk works to resolves the issue remotely. If the issue remains unresolved, it is escalated to an onsite engineer.
  • Onsite Support: Engineers are deployed to assist the client/user. Our flexible service levels allow clients to prioritize incidents and reduce costs.
  • Resolution: The onsite engineer resolves the issue and updates the ticket.
  • Tracking: Each incident is tracked from the opening of the ticket to when it is closed. The client has the ability to check the status of a ticket and is notified as soon as the issue is resolved.
  • Global Support: ISF NET provides high-quality effective IT business solutions for companies that are expanding globally.
    • Stable and reliable services using a centralized system based at our offices in Japan.
    • Bilingual technical support.
    • Custom tailored services in over 10 countries.

Bilingual Help desk

If your company requires both English and Japanese language support, ISF NET have a solution for you.
The bilingual help desk is a point of contact where English and Japanese-speaking staff respond to technical inquiries about managed services from customers. Our bilingual staff will answer questions on how to use IT systems and software and how to deal with system failures via phone, email, chat, etc.
We offer total managed services to both Domestic and International companies.
With support in both Japanese and English, native-level communication is possible between our overseas offices and domestic offices.

Bilingual Onsite Service

We offer bilingual onsite service in English and Japanese. Our onsite service is a service where IT personnel is directly dispatched on-site for maintenance and repair of computer and network systems. At our company, we also offer on-site service with our managed services.

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