What is BIM (Bilingual IT Managed) Services?
ISF NET’s BIM Services are high-quality, customizable IT infrastructure solutions.
Working closely with our clients, we design, plan, and build systems that best meet their needs.
We respond quickly to our client’s ever-changing situations.
Global Offshore Solutions
– Remote System Construction Support
- Delegated operation of cloud endpoint security products
- Patching of Linux servers
- Routine server maintenance
- Checking whether a vulnerability is applicable or not
- Delegated inquiries to product vendors
- Linux server construction
– Project Management & Pre-sales Services
(Solutions Sales Support)
- PM (Project Management)
- Network/Security solutions pre-sales
(Crowdstrike)
– Multilingual Help Desk
(Japanese, English, Korean)
- Call alert acceptance
- Application knowledge base, manual-based responses
- Device-based OS fault isolation
- Escalation support
- Server/Network failure points isolation
On-site Dispatch Services in Japan
– Onsite Operations Support
- Hardware Support
- L1 and L2 support
- IMAC/D support
- Kitting (Installation)
- System monitoring, operation, and management
– Scheduled On-site Support
Scheduled visits provide customers with peace of mind.
Support is customizable and available from 2 days a week
– Ticket-based On-site Support
On-site support in response to an issue.
The scope and contents of the support depends on the client’s environment and requirements.