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Multilingual IT Support

Providing high-quality help desk support can be costly and resource intensive. This is particularly true if you have international users working in different languages and different locations around the globe.

ISFnet offers fast and efficient incident diagnosis, management and resolution. We have specialized onsite engineers for issues that can’t be dealt with remotely. Our services are Fast, Friendly and Cost Effective. ISFnet can also meet your international help desk needs by providing support in Chinese, English, Japanese and Korean language to end-users.

Call

Enduser calls our multilingual helpdesk number with their issue.

Issue Diagnosis

Our support engineer will diagnose the issue and open a ticket. The help desk will try to resolves the issue remotely or escalates it to an onsite engineer in case the issuse remains unresolved.

Onsite Support

Engineers are deployed to assist the client/user. Our Flexible service levels allow clients to prioritize incidents and reduce costs.

Resolution

The onsite Engineer resolves the issue and updates the ticket system.

Tracking

Each incident is tracked from when the ticket is opened to when it is closed. The client can enquire about the progress or status of a ticket. Client is informed as soon as the issue is resolved.

Global Support

ISFnet provides high-quality, fast and effective IT and business services to companies expanding globally

We offer:

  • Area coverage – offices in 10 countries
  • Multilingual Technical Support
  • Stable and reliable services using a centralized system based at our Japanese head office
  • Depending on clients requirement we can provide customised service