Providing high-quality help desk support can be costly and resource intensive. This is particularly true if you have international users working in different languages and different locations around the globe.
ISFnet offers fast and efficient incident diagnosis, management and resolution. We have specialized onsite engineers for issues that can’t be dealt with remotely. Our services are Fast, Friendly and Cost Effective. ISFnet can also meet your international help desk needs by providing support in Chinese, English, Japanese and Korean language to end-users.
Enduser calls our multilingual helpdesk number with their issue.
Our support engineer will diagnose the issue and open a ticket. The help desk will try to resolves the issue remotely or escalates it to an onsite engineer in case the issuse remains unresolved.
Engineers are deployed to assist the client/user. Our Flexible service levels allow clients to prioritize incidents and reduce costs.
The onsite Engineer resolves the issue and updates the ticket system.
Each incident is tracked from when the ticket is opened to when it is closed. The client can enquire about the progress or status of a ticket. Client is informed as soon as the issue is resolved.
ISFnet provides high-quality, fast and effective IT and business services to companies expanding globally